Terms of Service

1. The Service

The Service is an AI-assisted source-comparison tool. You submit claims, statements, documents, or other text (“Inputs”), and the Service extracts claims from your Inputs, retrieves relevant publicly available primary sources, compares the claims against those sources, and returns findings, citations, and supporting analysis (“Outputs”). Findings may include categories such as Verified, Delta, Conflicting, and Unverified, reflecting the relationship between a claim and the cited primary sources.

The Service is a source-comparison tool. It identifies where a claim aligns with, differs from, contradicts, or is unsupported by available primary sources. It does not adjudicate truth or falsity, and the labels it returns are descriptions of source alignment, not judgments of accuracy. The Service relies on large language models, automated retrieval pipelines, and third-party data sources, and its accuracy and availability are not guaranteed. See Section 9 (AI Disclaimers).

2. Eligibility and Accounts

You must be at least 18 years old and able to form a binding contract under applicable law. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization, and “you” refers to both you and that organization.

You are responsible for safeguarding your API keys and account credentials and for all activity that occurs under your account. Notify us promptly at hello@primarysource.ai if you suspect unauthorized use.

3. Service Access, Rate Limits, and Fair Use

Access to the Service is provided via API, dashboards, and integrations (including, where available, integrations with third-party applications such as Google Docs). We may impose rate limits, concurrency limits, and usage quotas, and may throttle, suspend, or reject requests that exceed those limits or that, in our reasonable judgment, threaten the stability, security, or integrity of the Service.

4. Fees and Payment

The Service is offered on a usage-based pricing model. You agree to pay all fees for your use of the Service at the rates posted on our website or as otherwise agreed in writing.

• Metering. We meter usage based on API calls, tokens, claims processed, or other units described in our pricing documentation. Our records of usage are conclusive absent manifest error.
• Billing. Fees are billed in arrears on a recurring basis (typically monthly), or as prepaid credits, as indicated at signup. You authorize us and our payment processors to charge your designated payment method for all amounts due.
• Taxes. Fees are exclusive of taxes. You are responsible for all sales, use, VAT, GST, withholding, and similar taxes, other than taxes on our net income.
• Late payments. Past-due amounts may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law. We may suspend the Service for unpaid amounts after reasonable notice.
• Price changes. We may change pricing with at least 30 days' prior notice, effective at the start of your next billing cycle.
• No refunds. Except where required by law, fees and prepaid credits are non-refundable. Prepaid credits expire as stated at purchase.

5. Acceptable Use

You agree not to, and not to permit any third party to:

• use the Service to violate any law or the rights of others (including intellectual property, privacy, and publicity rights);
• submit Inputs that you do not have the right to submit, including content subject to confidentiality obligations or export controls you cannot satisfy;
• submit personal information of others except where you have a lawful basis to do so;
• attempt to reverse engineer, scrape, or extract the underlying models, prompts, weights, or pipeline architecture of the Service;
• use the Service to generate disinformation, to harass or defame any person, or to impersonate any person or entity;
• bypass rate limits, authentication, or other technical restrictions;
• resell, sublicense, or white-label the Service without our prior written consent;
• present Outputs in a way that misrepresents them as human-produced editorial review or as advice from a licensed professional, or that overstates the Service's findings as conclusions about truth or accuracy;
• use the Service in high-risk applications where errors could result in death, serious bodily injury, or significant property or environmental damage; or
• use the Service or Outputs to develop a competing product, or to train, evaluate, or benchmark a competing model or source-comparison system.

We may investigate suspected violations and may suspend or terminate access for material or repeated violations.

6. Your Inputs

You retain all rights in your Inputs. You grant Cabrillo Labs a non-exclusive, worldwide, royalty-free license to host, process, transmit, and use your Inputs solely to operate, secure, support, and bill for the Service for you. We do not use your Inputs to train or fine-tune any model, and we do not sell or share your Inputs with third parties except:

• with infrastructure and model providers strictly as needed to process your request;
• as required by law or valid legal process; or
• in connection with a corporate transaction, subject to equivalent confidentiality obligations.

You represent and warrant that you have all rights necessary to submit your Inputs and to grant the license above, and that your Inputs do not violate these Terms or any third-party rights.

7. Outputs

As between you and Cabrillo Labs, you own the Outputs generated for you in response to your Inputs, subject to your compliance with these Terms and to any rights of third parties in the underlying source material cited within the Outputs.

You acknowledge that the Service is non-exclusive and that similar or identical Outputs may be generated for other users in response to similar Inputs. We do not represent that Outputs are unique to you or that they may be protected under copyright or any other intellectual property regime.

You are solely responsible for your use, distribution, and republication of Outputs, including ensuring that your use complies with applicable law and with the terms of any third-party sources cited in the Outputs. If you republish Outputs, you should not present them as definitive conclusions about truth or falsity; the appropriate framing is that the Service identified an alignment, difference, conflict, or absence of support relative to the cited primary sources.

8. Feedback

If you provide ratings, corrections, suggestions, or other feedback about Outputs or the Service (“Feedback”), you grant us a perpetual, irrevocable, worldwide, royalty-free license to use the Feedback for any purpose, including to evaluate, improve, and operate the Service, without obligation to you. Our handling of Feedback is further described in our Privacy Policy.

9. AI Disclaimers — Read Carefully

The Service uses generative AI and automated retrieval to compare claims against primary sources. Outputs may be incomplete, out of date, or wrong; the Service may misidentify alignment, miss differences that exist, flag differences that do not, and may include fabricated citations, misattributed quotes, or other errors. The Service is a research and productivity tool, not a substitute for human judgment, and is not an adjudication of truth.

You agree that:

• Outputs are not advice. Outputs do not constitute legal, financial, medical, tax, accounting, journalistic, or other professional advice. Do not rely on Outputs for any decision with material legal, financial, health, or safety consequences without independent verification by a qualified human.
• Findings describe source alignment, not truth. Labels such as Verified, Delta, Conflicting, and Unverified describe the Service's assessment of how a claim relates to the cited primary sources at the time of analysis. They do not certify that any claim is true, false, complete, or up to date.
• You must verify. You are responsible for independently reviewing Outputs and the primary sources cited within them before publishing, citing, acting on, or otherwise relying on them.
• No guarantee of accuracy or completeness. We make no representation that any Output is accurate, complete, current, non-infringing, or fit for any particular purpose.
• Sources may be unavailable or change. Primary sources cited in Outputs are owned by third parties and may move, change, become paywalled, or disappear after we cite them. We are not responsible for the contents or availability of third-party sources.
• Not a regulated information service. We are not a credit reporting agency, a news organization, a licensed investigator, or a regulated information service, and the Service is not designed to comply with any such regulatory framework.

10. Third-Party Services

The Service relies on third-party model providers, infrastructure providers, search and retrieval providers, primary-source data providers, and, where applicable, third-party platforms in which the Service is embedded (such as Google Docs). Your use of the Service is subject to those providers' availability and terms, and we are not responsible for outages, errors, or content of any third-party service. Third-party sources cited in Outputs are governed by their own terms.

11. Privacy

Our handling of personal information is described in our Privacy Policy, which is incorporated by reference into these Terms. Privacy questions and requests should be sent to privacy@primarysource.ai.

12. International Users; EU, UK, and Swiss Data Protection

The Service is operated from the United States. If you access the Service from outside the United States, you consent to the transfer, storage, and processing of your information in the United States and in any other country where we or our service providers operate.

Data processing addendum. Where Cabrillo Labs processes personal data on your behalf as a “processor,” “service provider,” or equivalent role under the EU General Data Protection Regulation (Regulation (EU) 2016/679) (“EU GDPR”), the UK General Data Protection Regulation and Data Protection Act 2018 (“UK GDPR”), or the Swiss Federal Act on Data Protection (“FADP”), that processing is governed by our Data Processing Addendum (“DPA”), available on request at privacy@primarysource.ai. Once executed, the DPA is incorporated by reference into these Terms and prevails over these Terms with respect to the processing of personal data subject to those laws.

International transfers. Cross-border transfers of personal data from the European Economic Area, the United Kingdom, and Switzerland are made pursuant to the European Commission's Standard Contractual Clauses (Commission Implementing Decision (EU) 2021/914), the UK International Data Transfer Addendum to the EU Standard Contractual Clauses (or the UK International Data Transfer Agreement, as applicable), and recognized transfer mechanisms for Switzerland, each as incorporated into the DPA.

Consumer rights. Nothing in these Terms limits or excludes any non-waivable statutory rights you may have as a consumer under the laws of your country of residence, including under the UK Consumer Rights Act 2015 and applicable EU and Swiss consumer protection laws. Where any provision of these Terms conflicts with a non-waivable consumer right, that right prevails to the extent required by law.

Choice of law and venue for EU, UK, and Swiss consumers. If you are a consumer resident in the European Union, the United Kingdom, or Switzerland, the choice of California law in Section 19 does not deprive you of the protection of the mandatory provisions of the law of your country of habitual residence, and you may bring proceedings in the courts of that country in addition to the courts identified in Section 19.

13. Confidentiality

“Confidential Information” means non-public information disclosed by one party to the other that is marked or reasonably should be understood as confidential. Each party will use the other's Confidential Information only to perform under these Terms and will protect it with at least reasonable care. This Section does not apply to Inputs and Outputs, which are governed by Sections 6 and 7.

14. Copyright and DMCA

If you believe that material accessible through the Service infringes your copyright, you may send a notice that complies with the Digital Millennium Copyright Act, 17 U.S.C. § 512(c)(3), to hello@primarysource.ai. We will respond to valid notices and may remove allegedly infringing material and terminate repeat infringers in appropriate circumstances.

15. Suspension and Termination

You may stop using the Service at any time. Either party may terminate these Terms for the other's material breach not cured within 15 days after written notice (or immediately for breaches that by their nature cannot be cured).

We may suspend or terminate your access immediately if we reasonably believe your use violates Section 5 (Acceptable Use), poses a security or legal risk, or is necessary to comply with law.

Upon termination, your right to use the Service ends, accrued fees remain payable, and Sections 4, 6 (last paragraph), 7, 8, 9, 12, 16, 17, 18, 19, and 21 survive.

16. Disclaimer of Warranties

THE SERVICE AND ALL OUTPUTS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT OUTPUTS WILL BE ACCURATE OR RELIABLE.

Some jurisdictions do not allow the exclusion of certain warranties; in those jurisdictions, the above exclusions apply to the maximum extent permitted by law.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• NO INDIRECT DAMAGES. NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, OR REPUTATIONAL HARM, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
• CAP. EACH PARTY'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID TO US FOR THE SERVICE IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED U.S. DOLLARS (US$100).

These limitations apply to all claims and theories of liability, including contract, tort (including negligence), strict liability, and statute. The limitations do not apply to (i) a party's indemnification obligations, (ii) your payment obligations, or (iii) liability that cannot be limited under applicable law (including non-waivable consumer rights under EU, UK, or Swiss law).

18. Indemnification

You will defend, indemnify, and hold harmless Cabrillo Labs and its officers, directors, employees, and agents from and against any third-party claim arising out of or relating to (a) your Inputs, (b) your use of Outputs, (c) your violation of these Terms or applicable law, or (d) your violation of any third-party right, including intellectual property, privacy, or publicity rights. We will promptly notify you of any such claim and provide reasonable cooperation at your expense. You will not settle any claim in a way that imposes obligations on us without our prior written consent.

19. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Any dispute arising out of or relating to these Terms or the Service that the parties cannot resolve informally will be brought exclusively in the state or federal courts located in Alameda County, California, and you and we consent to personal jurisdiction and venue in those courts. Each party waives any right to a jury trial.

Either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property or Confidential Information.

This Section is subject to Section 12 (International Users; EU, UK, and Swiss Data Protection) with respect to consumers resident in the European Union, the United Kingdom, or Switzerland.

20. Changes to the Service or These Terms

We may modify, suspend, or discontinue the Service, in whole or in part, at any time. We may update these Terms by posting a revised version with a new Effective Date and, for material changes, providing reasonable advance notice (for example, by email or in-Service notice). Your continued use of the Service after the Effective Date of the revised Terms constitutes acceptance.

21. Miscellaneous

• Entire agreement. These Terms, together with the Privacy Policy, any DPA executed by the parties, and any order forms or written agreements between us, are the entire agreement between you and Cabrillo Labs regarding the Service and supersede all prior agreements on the subject.
• Severability. If any provision is held unenforceable, the remaining provisions remain in effect.
• No waiver. Failure to enforce any provision is not a waiver of that provision.
• Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, financing, or sale of assets.
• Independent contractors. The parties are independent contractors; nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.
• Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.
• Notices. Notices to us must be sent to hello@primarysource.ai (privacy and data protection notices to privacy@primarysource.ai). We may give notice to you by email to the address associated with your account or by posting in the Service.
• Export. You will comply with all applicable export, sanctions, and import laws in your use of the Service.

22. Contact

Cabrillo Labs, LLC
General: hello@primarysource.ai
Privacy and data protection: privacy@primarysource.ai